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After-Sales

After-sales and complaints management

DealerGate handles after-sales and customer complaints in a structured, fully recorded way — every step is logged, so nothing is missed and you have a clear audit trail.

  • ✓  Log and manage complaints in an orderly process
  • ✓  Every step recorded with a timestamped history
  • ✓  Clear ownership and resolution tracking
  • ✓  Protects the dealer with a documented trail
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Frequently asked questions

How are complaints tracked?

Each complaint is handled step by step, with every action recorded, giving you a complete history and audit trail.

Does this help with FCA compliance?

Yes — a complete, timestamped complaint record supports FCA compliance obligations for motor finance and vehicle sales.

Ready to see it in action?

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